Refunds
A refund is decided per item, by whether you have downloaded it, not by the rest of what you bought. There is one exception, for a file that turns out to be broken.
The short version
Every item page states this before you buy, and your library shows the count it depends on once you have bought.
The rest of this page is what backs that summary up: who you are actually buying from, what a refund does to your access and how to ask for one.
1. The merchant of record
Every sale in this shop goes through Polar, the merchant of record: legally you are buying from Polar, and Polar carries any sales tax or VAT on the sale, not this shop. What follows is this shop's own policy for how a refund is decided, on top of that relationship rather than in place of it.
Delivery is immediate: your download is offered as soon as your payment is verified, before any confirmation email has to arrive. Who you are contracting with, and how a dispute is handled if it ever comes to that, is set out on the terms of sale.
2. The rule: refundable while your download count is zero
Every item page says it plainly: "Refundable while you have not downloaded it. Downloading is what makes an order final." That is quoted rather than reworded, for the same reason the licence's own summary is: so the two copies of one rule are never free to drift apart.
The count behind that sentence is kept per item, not per order. Buy twelve items and download three of them, and the other nine are still refundable: downloading closes the door on an item, and it closes one item at a time, not the whole order at once. Your download count for every item you own is visible in your library once you sign in, so this is a rule you can check rather than take on trust.
"Downloading" means requesting your files and having this shop stream them to you, which is the only way it ever hands them over: there is no separate link that could be used without the count noticing. The count updates as that request is served, not once it finishes, so a transfer that fails partway through has still counted.
3. The exception: a broken or mis-described file
The rule above is about changing your mind, not about being sent something broken. If a file is corrupt, will not open or is not what its item page described, that is put right or refunded regardless of your download count. Downloading a broken file is not what "final" means.
Each item page states the formats and the file count for that item before you buy; see section 7 of the licence, what ships and what does not, for what that promise covers. Shipping without an editable master is not a fault: every item ships that way, by design, and it is what you were shown before you paid.
4. What a refund does
A refund revokes the entitlement it paid for, and every download path in this shop checks that before it hands over a file. Access ends immediately: there is no window in which a refunded item can still be downloaded.
Access is recorded per item, not per order, so a refund on part of an order only ends access to the items it covers. Refund nine items out of a twelve-item order and the other three are still yours; your library keeps the order visible and shows exactly which items that applies to, rather than making the whole order disappear.
5. The cancellation-right waiver at checkout
Because delivery is immediate, checkout asks you to acknowledge giving up the standard 14-day digital-goods cancellation right, under Polar's own buyer terms: the trade for getting your files the moment payment clears rather than waiting out that window. Section 2's rule is what you have in its place.
That waiver covers changing your mind inside the 14 days. It has no bearing on section 3: a broken or mis-described file was never what the waiver was about.
6. What this shop cannot promise
Polar, as merchant of record, can refund an order on its own initiative, including to head off a card dispute, whatever this page says. A card issuer can reverse a payment through a chargeback independently of both this shop and Polar. Neither is something this shop can prevent or override: this page is the policy for a request made to the shop directly, not a ceiling on what Polar or a card network can do on their own.
A refund still revokes the licence, whoever processed it. Using the files after that is unlicensed use, whether or not the files themselves can physically be taken back.
7. How to ask for one
Email me@majedesigns.dev with your order reference and which item or items you are asking about, and say whether it is the rule in section 2 or the exception in section 3: the two are checked differently.
These are handled by hand, against the order and the download count that section 2 describes. There is no fixed turnaround to quote for answering you, beyond doing it as fast as I can once the email arrives.
That is about how quickly I reply, not about the money. Where a refund is actually due it is made without undue delay, and nothing on this page is meant to push that past a deadline the law sets for it.